FESTIVE DELIVERY & RETURNS

Order by Friday 15th December for Free Standard Delivery in time for Christmas.

For the festive period we have extended our returns policy to the 31st January 2024.

Delivery

Where do you deliver?

We deliver to Austria, Belgium, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, The Netherlands, Portugal, Slovakia, Slovenia and Spain.

How long does delivery take?

EU Delivery

Standard Delivery

Delivery times vary but please allow a minimum of 7 working days for your order to arrive. Some deliveries to the following countries may take up to 11 working days: Bosnia, Bulgaria, Estonia, Finland, Greece, Iceland, Latvia.

What if I'm not home for the delivery?

You'll receive a notification from DPD that your delivery is on its way, so if you know you won't be home, you'll be able to rearrange it in advance for a more convenient time.

If we still miss you, we'll leave a card at your address which will give you details on how to rearrange.

Can I track my delivery?

Yes, you'll receive an email from our delivery partner, DPD, with your tracking code, once your parcel is on its way to you. You'll be able to rearrange a delivery date and time if you need to, via the DPD alert you receive. 

Terms & Conditions of delivery

We will use all reasonable efforts to deliver the products ordered within the timescales indicated on your individual order confirmation. 

Erroneously communicated addresses are the responsibility of the customer and may lead to extra charges.

All goods will be dispatched from Antler. If your product is not delivered within the specified timescale, please contact us at customer.service@antler.com with your order number. If you would subsequently like us to arrange a collection and a refund, we will be able to do that for you. 

You may also specify a new delivery period that is appropriate in the circumstances and request that Antler delivers the products before the end of that period; and then, if Antler does not deliver in that extended period, you may treat the sale contract as at an end and request a full refund for the relevant products.

We only ship via a professional courier. We always require someone to sign for delivery. You accept that a delivery is signed for by a person other than the customer, provided that such person is present at the indicated address and an adult of 18 years or over. If there is no one present at the time of delivery, a card will be left with details for you to rearrange your delivery. Click here for full terms and conditions